365pk Privacy Policy

1 About This Policy

This Privacy Policy ("Policy") is issued by 365pk, an internationally licensed online casino and sports betting platform operating at https://365pk.pro. It applies to all users who register, browse, deposit, wager, or otherwise interact with 365pk's platform and services.

365pk is committed to handling your personal data with transparency, integrity, and in compliance with the data protection obligations imposed by its international gaming licence. This Policy explains what data we hold about you, what we do with it, how long we keep it, and what control you have over it.

By creating a 365pk account or continuing to use the 365pk platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we handle personal data as described here, you should discontinue use of the platform and contact our support team to request account closure.

2 Data We Collect

365pk collects the minimum personal data necessary to operate a licensed gaming platform safely, fairly, and in compliance with applicable regulatory requirements. The categories of personal data we collect include:

2.1 Identity Data

Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (such as CNIC or passport) provided during the Know Your Customer (KYC) verification process.

2.2 Contact Data

Email address, mobile phone number, and residential address in Pakistan (for example, in Karachi, Lahore, Islamabad, Faisalabad, or elsewhere). These details are used to communicate with you regarding your account and to fulfil our regulatory obligations.

2.3 Financial Data

Payment method details including JazzCash account identifiers, EasyPaisa wallet numbers, HBL, UBL, or Meezan Bank account references (partial details only — 365pk does not store full bank account numbers). Transaction history including deposits, withdrawals, and bonuses received.

2.4 Gameplay Data

Betting history, game session logs, wager amounts, cricket bets placed, slot game activity, live casino session data, win/loss records, and responsible gaming tool usage (deposit limits, self-exclusion elections, session reminders).

2.5 Technical Data

IP address, device type, browser type and version, operating system, screen resolution, session timestamps, referring URLs, and approximate geolocation data derived from your IP address.

2.6 Communications Data

Records of communications between you and the 365pk support team, including live chat transcripts, email correspondence, and any documents you submit in connection with a complaint, KYC request, or dispute.

3 How We Collect Data

365pk collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or filling in any platform form.
• Automated collection: Technical data collected automatically when you access the 365pk platform, including cookies, server logs, and device fingerprinting technologies used for fraud prevention and platform security.
• Third-party sources: Identity verification data confirmed through KYC service providers; fraud and AML screening data from licensed compliance tools; geolocation data from IP intelligence services; and payment confirmation data from JazzCash, EasyPaisa, and banking partners.
• Platform activity: Gameplay data and responsible gaming interactions recorded automatically as you use the 365pk casino, sportsbook, or fish game products.

4 Why We Use Your Data

365pk processes your personal data for the following specific purposes:

365pk does not use your personal data for purposes incompatible with those listed above. Where a new purpose arises, we will update this Policy and notify you before processing begins under that new purpose.

5 Legal Basis for Processing

As an internationally licensed operator, 365pk processes personal data only where there is a valid legal basis for doing so. The bases we rely on are:

• Contractual necessity: Processing required to fulfil the user agreement between you and 365pk, including operating your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing required to comply with obligations imposed by 365pk's international gaming licence, including KYC verification, AML screening, responsible gaming enforcement, and regulatory reporting.
• Legitimate interests: Processing carried out for 365pk's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your privacy rights.
• Consent: Processing carried out based on your explicit, freely given consent — specifically, the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting prior processing.

6 Sharing Your Data

365pk does not sell your personal data to third parties for commercial purposes. We share personal data only in the following circumstances and only with the categories of recipients listed below:

6.1 Licensed Game Providers

Game providers who supply casino, slot, fish game, and live dealer content to the 365pk platform may receive limited technical data (such as a pseudonymous player identifier) necessary to deliver and settle game rounds. These providers are contractually bound to data protection standards consistent with 365pk's licensing obligations.

6.2 Payment Processors

JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the payment data necessary to process your deposit and withdrawal transactions. Each of these providers operates under its own regulatory and privacy framework.

6.3 KYC and Compliance Providers

Identity verification and AML screening service providers receive identity and document data strictly for the purpose of fulfilling 365pk's KYC and anti-money laundering obligations under its international gaming licence.

6.4 Regulatory and Law Enforcement Authorities

365pk is required by its licensing obligations to share data with relevant regulatory authorities and, where legally compelled, with law enforcement agencies. Such disclosures are made only to the extent required by applicable law or regulatory instruction.

6.5 Corporate Transactions

In the event of a merger, acquisition, or sale of assets, personal data held by 365pk may be transferred to a successor entity. Users will be notified of any such transfer that materially affects how their data is handled.

7 International Data Transfers

365pk operates under an international gaming licence, which means certain data processing activities may involve infrastructure or service providers located outside Pakistan. Where personal data is transferred internationally, 365pk takes steps to ensure that an adequate level of protection applies to that data, consistent with the obligations of its gaming licence.

Such safeguards may include contractual data protection clauses with service providers, restricting transfers to providers in jurisdictions that maintain recognised data protection standards, and implementing additional technical security measures where appropriate.

If you have questions about specific international transfers affecting your data, you may contact the 365pk support team at [email protected] for further information.

8 Data Retention

365pk retains personal data for as long as it is necessary to fulfil the purposes described in this Policy and to comply with the retention obligations imposed by its international gaming licence. As a general rule:

• Account data and KYC documents are retained for a minimum of five (5) years following the closure or termination of your 365pk account.
• Financial transaction records are retained for a minimum of five (5) years in compliance with anti-money laundering regulatory requirements.
• Gameplay and session data is retained for a period sufficient to support responsible gaming monitoring, dispute resolution, and regulatory audit requirements.
• Communications records (support tickets, live chat logs, emails) are retained for a minimum of three (3) years.
• Marketing consent records are retained for the duration of the consent and for a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is applied, the resulting aggregated data (which no longer identifies you) may be retained indefinitely for analytical purposes.

9 Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you access the 365pk platform. They enable the platform to recognise your device, maintain your session, remember your preferences, and collect usage data that helps us improve the platform experience for players across Pakistan.

9.2 Categories of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, last-used payment method, and responsible gaming limit settings.
• Analytics cookies: Collect anonymised data about how users navigate the platform, which games are most popular, and where users encounter difficulties. This helps 365pk improve the product experience.
• Fraud prevention cookies: Used to detect suspicious patterns of behaviour, multiple account creation attempts, and automated bot activity. These are a regulatory requirement of the gaming licence.

9.3 Managing Cookies

You can manage non-essential cookies through your browser settings or through the cookie preference centre available on the 365pk platform. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Disabling fraud prevention cookies may result in additional security checks being applied to your account.

10 Your Rights

As a 365pk user, you hold specific rights in relation to the personal data we hold about you. 365pk is committed to honouring these rights in accordance with the obligations of its international gaming licence. Your rights include:

• Right of access: You may request a copy of the personal data 365pk holds about you. We will respond within 30 days of receiving a verified request.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held in your account. For KYC-verified data, corrections will require re-verification.
• Right to erasure: You may request deletion of your personal data in certain circumstances. Please note that where retention is required by 365pk's licensing obligations (e.g., AML records), we are unable to delete data before the mandatory retention period expires.
• Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances while a dispute or review is in progress.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests. 365pk will assess the objection and cease processing unless compelling legitimate grounds override your interests.

To exercise any of these rights, submit a written request to [email protected] with your registered username and a description of the right you wish to exercise. 365pk will acknowledge all requests within 5 business days and provide a substantive response within 30 days.

11 Children & Minors

365pk is strictly an adult platform. Use of the 365pk platform is prohibited for any individual under the age of 21. 365pk does not knowingly collect personal data from individuals under 21 years of age.

Age verification is enforced as part of the KYC process required by 365pk's international gaming licence. Where 365pk has reasonable grounds to believe that a registered user is under 21 years of age, the account will be immediately suspended pending age verification. If the user is confirmed to be underage, the account will be permanently closed, all balances will be forfeited, and the matter will be referred to relevant authorities where appropriate.

If you believe that a minor has registered on the 365pk platform, please contact us immediately at [email protected]. 365pk treats all such reports as a regulatory priority and will investigate without delay.

12 Security Measures

365pk implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 365pk platform.
• Encryption at rest for sensitive personal and financial data stored in 365pk's systems.
• Role-based access controls that restrict internal access to personal data to staff who require it for legitimate, documented purposes.
• Regular security audits and penetration testing of platform infrastructure.
• Multi-factor authentication options for user accounts and mandatory multi-factor authentication for all administrative access.
• Fraud detection systems that monitor for unusual account activity in real time.
• Staff training on data protection obligations and incident response procedures.

Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, 365pk will notify affected users without undue delay and will take immediate remedial action.

You are responsible for maintaining the security of your own account credentials. 365pk will never ask for your password by email or live chat. Any such request should be treated as a phishing attempt and reported to our support team immediately.

13 Marketing Communications

365pk will only send you direct marketing communications — including promotional offers, bonus notifications, and new product announcements — where you have given your explicit consent at the point of registration or through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your 365pk account settings.
• Clicking the unsubscribe link in any marketing email sent by 365pk.
• Contacting the support team at [email protected] and requesting that marketing communications cease.

Withdrawal of marketing consent will not affect transactional communications — 365pk will continue to send you account-related notifications (such as deposit confirmations, withdrawal updates, and security alerts) that are necessary for the operation of your account regardless of your marketing preferences.

365pk does not share your contact data with third parties for their direct marketing purposes under any circumstances.

14 Policy Updates

365pk reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, our data practices, or the services we offer. Where updates are material — meaning they substantively affect how we collect, use, or share your personal data — we will notify you via the platform interface and/or the registered email address on your account with at least seven (7) days' advance notice before the changes take effect.

Non-material updates (such as clarifications, typographical corrections, or changes that are solely beneficial to users) may be made without advance notice and will take effect from the date of publication. The effective date shown at the top of this document always reflects the version currently in force.

Continued use of the 365pk platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept the revised Policy, you must stop using the platform and contact the support team to close your account before the changes take effect.

15 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how 365pk handles your personal data, please contact our support team through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 on the 365pk platform
• Response Time: Acknowledgement within 5 business days; substantive response within 30 days for data rights requests
• Languages: English and Urdu

Please include your registered username and a clear description of your query or request when contacting us. For data rights requests, we may need to verify your identity before processing the request to ensure we do not disclose data to an unauthorised party.