365pk Frequently Asked
Questions

365pk requires a valid Pakistani CNIC (Computerised National Identity Card) or passport to complete KYC identity verification. You may also be asked to provide proof of address such as a utility bill. KYC is mandatory before your first withdrawal can be processed. This is a requirement under 365pk's international gaming licence and helps protect all players on the platform.

On the 365pk login page, click the "Forgot Password" link below the login form. Enter the email address linked to your account and you will receive a password reset link within a few minutes. Check your spam folder if the email does not arrive in your inbox. If you still cannot access your account, contact the 365pk support team via live chat for direct assistance.

No. 365pk strictly permits one account per person, per household, and per device. Creating duplicate accounts is a violation of 365pk's Terms and Conditions and will result in the closure of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately to resolve the situation before taking any further action.

To permanently close your 365pk account, contact the support team via live chat or email at [email protected] and request account closure. Any remaining balance will be refunded to your verified payment method after identity checks are completed. If you are closing your account due to gambling concerns, we strongly encourage you to consider self-exclusion first, as it provides a structured period of protection with your balance preserved.

JazzCash withdrawals on 365pk are typically processed within a few hours once your KYC verification is complete and the withdrawal request has been approved by our finance team. During peak periods or if additional verification is required, the process may take up to 24 hours. 365pk does not charge withdrawal fees, though your JazzCash account's own transaction limits may apply depending on your JazzCash account tier.

Yes, EasyPaisa is one of the primary deposit and withdrawal methods accepted on 365pk. It is widely used by players across Pakistan including in Karachi, Lahore, Islamabad, and Faisalabad. To deposit via EasyPaisa, select it as your payment method in your 365pk account, enter the amount, and confirm the transaction through your EasyPaisa app or USSD menu. Funds are credited to your 365pk balance promptly after confirmation.

Yes, 365pk supports bank transfers from major Pakistani banks including HBL, UBL, and Meezan Bank. Bank transfers may take slightly longer to process than mobile wallet options like JazzCash or EasyPaisa — typically one to three business days depending on your bank. Check your 365pk account's deposit section for the current bank transfer details and any minimum transfer thresholds that apply.

365pk does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — whether JazzCash, EasyPaisa, HBL, or another bank — may apply their own transaction charges depending on your account type and the transfer amount. We recommend checking your payment provider's fee schedule to avoid surprises. All 365pk account balances are held in PKR with no currency conversion charges.

365pk's cricket betting section covers international matches, PSL (Pakistan Super League) games, Test series, and T20 tournaments. You can bet on match winners, top run scorers, wicket takers, over/under totals, and many more markets. Simply navigate to the Cricket section, select a match, choose your market, enter your stake in PKR, and confirm your bet. Live in-play betting is also available for selected fixtures.

Yes, PSL (Pakistan Super League) betting is one of the most popular features on 365pk among Pakistani players. During the PSL season, you will find extensive match markets including team totals, player performance bets, and live in-play options for every fixture. Pre-match odds are published well in advance of each game. 365pk also runs special PSL promotions during the tournament — check the Promotion page for current offers.

365pk is operated under an international gaming licence, which requires all games to use certified Random Number Generator (RNG) technology audited by independent testing labs. This ensures every spin, card deal, and dice roll is statistically random and cannot be manipulated. The RTP (Return to Player) percentages for slot games are published by the respective providers. Fair play compliance is reviewed as part of our ongoing regulatory obligations.

Yes, 365pk is fully optimised for mobile browsers on Android and iOS devices. You can access all games — including slots, live casino, and cricket betting — directly through your phone's browser without needing to download a separate app. The mobile interface adapts smoothly to different screen sizes. For the best experience, we recommend using a stable internet connection, which is widely available across Pakistani cities via 4G networks.

A wagering requirement is the number of times you must bet the bonus amount (or deposit plus bonus) before the bonus funds become withdrawable. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must place Rs 20,000 in total bets before withdrawing bonus-derived winnings. On 365pk, wagering requirements are clearly listed for each promotion. Different game types may contribute differently toward meeting the requirement — slots typically contribute 100%.

Yes, all 365pk bonuses have an expiry period during which the wagering requirements must be completed. If you do not meet the requirements within the specified time, the bonus and any winnings derived from it will be removed from your account. Expiry periods vary by promotion and are always clearly stated in the bonus terms. Check the Promotion page or your account's bonus section to see the expiry date for any active bonus.

365pk rewards its most active players through loyalty promotions and exclusive offers. Details of the current loyalty programme structure, tier levels, and associated benefits are available on the Promotion page. Regular players can expect reload bonuses, cashback offers, and priority customer support. If you are a high-volume player and want to learn more about VIP treatment on 365pk, reach out to the support team directly via live chat.

365pk operates under an international gaming licence that governs platform fairness, player protection, responsible gaming, and financial security standards. Our licence requires regular independent audits, RNG certification, player fund segregation, and strict KYC procedures. While individual players are responsible for understanding the gambling laws applicable in their own jurisdiction, 365pk maintains full compliance with the requirements of its international licence at all times.

To self-exclude from 365pk, contact the support team via live chat or email at [email protected] and request self-exclusion, specifying your preferred duration: 6 months, 1 year, 5 years, or permanently. The exclusion takes effect immediately. During the exclusion period you cannot log in, deposit, or wager. All marketing communications stop at once. Your balance remains intact and is withdrawable. Permanent self-exclusion has no reinstatement pathway.

Yes. 365pk provides deposit limits, loss limits, and session time limits that players can set directly through their account settings or by contacting support. Limits can be set on a daily, weekly, or monthly basis in PKR. Reductions to existing limits take effect immediately. Increases require a mandatory cooling-off period before they become active — a deliberate design to prevent impulsive decisions during a gaming session.

365pk customer support is available 24 hours a day, 7 days a week, 365 days a year. The fastest way to reach us is via live chat directly on the 365pk website, where both Urdu and English speaking agents are on standby. You can also reach the support team by email at [email protected]. We aim to respond to all email enquiries within a few hours. There is no telephone support line at this time.